The player from the United Kingdom had a pending withdrawal request made a month prior and was not receiving responses to her emails, with customer support suggesting that she be patient. The Complaints Team informed her that due to the casino's No Reaction Policy on numerous complaints, her case was closed as unresolved, which impacted the casino's overall rating. Despite multiple attempts to mediate, the casino continued to ignore communications regarding withdrawal issues. The team recommended avoiding Magic Win Casino due to these ongoing problems.
Magic Win Casino - Player's withdrawal is delayed.
Black points: 296
Amount: ￡1,300
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Magic Win Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
4 weeks ago
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1 month ago
They are not answering my emails. The withdrawal is still pending. Their chat people keep saying please be patient etc
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Complaint Resolution Center Team Lead
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4 weeks ago
Dear Janny13,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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4 weeks ago
Yes I have received several winnings quite a few times and there was never an issue. I requested a larger amount this time but not by much. Does this mean I won't ever get the money back?
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Complaint Resolution Center Team Lead
Public
4 weeks ago
Thank you for your reply, Janny13. Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint any time.
