Good evening! I have made a withdrawal request since 24/06 and I still have not received my money..

In the chat I spoke to, they told me not to worry and my money will definitely show up...they told me the same thing in an email yesterday..

As if that weren't enough, I go to log into my account today and it won't let me. It tells me it's under review. I have all the necessary screenshots.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

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Thank you for your patience, and stay safe.

I only focused on the casino..I had an active bonus and I was playing it all! As for the identification, it wouldn't let me do anything and told me that everything was working properly and to enjoy your game.

I can send you the necessary screenshots from the withdrawal, chat and emails.