The player from Germany faces repeated withdrawal refusals from Mrwest casino, despite having a fully verified account. He encounters issues with multiple withdrawal methods including Jeton, Skrill, and Revolut.
MrWest Casino - Player's withdrawals are being blocked.
Amount: €375
MrWest Casino
Safety Index:Above averageSafety Index
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7.4
MrWest Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
6d 4h 51m 41s
Case summary
19 hours ago
Public
Public
2 days ago
Translation
Mrwest refuses to accept withdrawals using any of the withdrawal options available to me. In addition, the processing is extremely slow, taking eight days. I deposited with Jeton, and the withdrawal was declined "because Jeton is unavailable." Withdrawals to other methods offered for deposits, such as Skrill and Revolut, are also not accepted.
I then submitted my IBAN current account to Revolut for withdrawal, but this was again rejected with the explanation "withdrawals to foreign bank accounts are not possible." This makes absolutely no sense, because the Revolut account is a completely normal European IBAN bank account!
Even the live chat confirmed that I could withdraw to the Revolut bank account (screenshot available)
My account is fully verified with all documents. I cannot accept a withdrawal to a German bank account under any circumstances, as this would lead to legal problems, as MrWest does not have a German gambling license.
This is pure harassment on the part of this casino, and I won't get my money back. I would never have deposited money at this casino if it had been clear that you couldn't withdraw using the options offered at the time of deposit...as is the case at any regular casino.
I ask the Casino Guru team for help
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
yesterday
Dear fros7byte,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify how many times you have attempted to request a withdrawal so far?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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