I had my account verified and had played with quite a lot of money. Attempted to withdraw funds and they blocked my account. I was told it’s permanent and they’ve removed all funds from my account. I was told they don’t have to give me a reason. They not only verified my account and allowed me to deposit with no issue but as soon as I could withdraw, they blocked my account. This withdrawal was for ￡100 only. I’d deposited 200￡ that morning!!

Absolute scam of a company.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide more information by answering the following questions:

• What types of games did you play at this casino?
• Have you received any written communication from the casino regarding the blocking of your account? If so, kindly forward it to me at [email protected].
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.