Dear jgmp5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your withdrawal hasn't been processed since March?
• Which payment method to withdraw your winnings have you opted for?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

No withdrawals have been processed since March.

The payment method for withdrawing winnings is cryptocurrency.

Also, I have applied twice and both have been rejected.

I will send a screenshot.

Thank you very much for your reply, jgmp5. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I have forwarded the email, so please check it.

Thank you very much, jgmp5, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear jgmp5,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a MyStake Casino representative to join this conversation and participate in resolving this complaint.

Dear MyStake Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello,

The user's account is under investigation, and we will get back to you soon.

Kind regards

Dear MyStake Casino,

Please keep us updated on the matter and let us know about the outcome as soon as you have completed the investigation.

I'll be awaiting your reply.

I've been told for over 3 months that it's under investigation.