The player from Argentina had accidentally activated a bonus of 2626 ARS and was unable to place bets. They had requested for the bonus to be cancelled so they could continue playing. However, despite our efforts to reach out and gather more information, the player did not respond. As a result, we couldn't investigate the issue further and had to reject the complaint.
MyStake Casino - Player unable to bet due to activated bonus.
Amount: $2,625 ARS
MyStake Casino
Safety Index:Very highSafety Index
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9.5
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I accidentally activated a bonus which now won't let me bet. I don't want to make sports bets, just mini games. I would like to cancel it. The bonus is 2626 Ars. I need it to be cancelled so I can continue playing peacefully.
Automatic translation:
Public
Complaint Specialist
Public
1 year ago
Dear baltagymnas,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you contacted casino support and requested the cancelation of the bonus? Have you received any response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 year ago
Dear baltagymnas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
