I made a withdrawal and asked them in the chat to process my withdrawal but they suspended my account and my withdrawal is gone. Its been 2 days now and I haven't got anything. I talked to them again on the chat and first they said it's sent for processing then I emailed them and they said it's been lost.

Dear Khai,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Neospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being closed? How did the casino justify its decision? Did the casino cite any rules from its terms and conditions?
• Have you passed account verification in the casino recently or in the past? Have you made any successful withdrawals from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

I was probably playing there for over 2 or 3 months.

So i asked them multiple time to process my withdrawl and theu said ok bit didjt happen then when i aksed then to do it quick then suspended my account saying i have a gambling problem which i don't.

I have uploaded all the document and my profile was verified.

I was playing roulet and aztec clust.

No it was not a bonus i deposited my own money.

Thanks

Thanks for the explanation.

Did the casino process your payout since your last post? Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Khai,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas