The welcome bonus is not paid out if a first deposit is not made

Dear SNOOP1985,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand the issue correctly. Were you asked to make a deposit in order to withdraw your winnings from the bonus? Or you cannot activate a bonus without making the deposit? Could you, please, specify which bonus you are referring to?

Additionally, please forward any relevant communication between you and the casino to [email protected], if there is any.

We will be waiting for your reply patiently.

Best regards,

Kristína

Dear SNOOP1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have a welcome bonus of € 50 and it cannot be used even if during the registration phase it did not mention any initial deposit

SNOOP1985, if you are trying to activate a match bonus, you have to make a deposit first. Could you please indicate which offer you are trying to activate?

Dear SNOOP1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Thanks for the answer but it is no longer a platform that interests me because if during the registration phase it is indicated that you have a € 50 welcome bonus without deposit constraints I do not imagine that problems can be had in the playability phase in real money withdrawals

SNOOP1985, I completely understand. Since you are no longer interested in playing in this casino, do I have your permission to close this complaint?

Since SNOOP1985 is no longer interested in this casino and didn't reply to our last message, we decided to close this complaint. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.