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HomeComplaintsNummus Casino - Player’s withdrawal is severely delayed.

Nummus Casino - Player’s withdrawal is severely delayed.

Nummus Casino
Safety Index:Above average
Submitted: 02 Jun 2025
Opened Current status

Waiting for player to reply

5d 7h 25m 38s

Case summary

yesterday

The player from Japan requested a withdrawal four months ago after completing identity verification but has not received any funds, as the request is still under review. The player filed a complaint due to the extended delay in accessing their winnings.

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1 month ago
Translation

I played some slots in January and requested a withdrawal, but they said it was still being reviewed and I have not been able to withdraw any money.

Identity verification is complete.

I filed a complaint because the money had not been withdrawn for over six months.


Automatic translation:
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1 month ago

Dear gpjtw578, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nummus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

  • Have you made any successful withdrawals before?  
  • Could you please confirm since when you have passed the KYC verification? 
  • Have you accumulated your winnings with or without an active bonus? 
  • Could you please share a screenshot of your withdrawal request?
  • Have you received any updates from the casino regarding the reason for the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia


Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

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1 month ago
Translation

1.Have you ever been successful in making a withdrawal?

→No.

②Could you please confirm when you passed the KYC certification?

I think it was late January this year.

3) Have you accumulated winnings with or without an active bonus?

→Yes, there is.

4. Could you please share a screenshot of your withdrawal request?

→I can't log in to the casino at the moment.

5.Have you received any updates from the casino regarding the reason for the delay?

→ Nothing. The only answer I got was that the money will be withdrawn soon from February.

Automatic translation:
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1 month ago

Thank you very much for your reply, gpjtw578.

Since when you cannot log in to your account? Was your account blocked by the casino?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here.

Thank you in advance.


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3 weeks ago
Translation

I don't know the details but I can't log in.

When you click on the URL link, it will look like the image sent.

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3 weeks ago
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I sent the correspondence.

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3 weeks ago

Thank you very much, gpjtw578, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.


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3 weeks ago

Thank you very much, gpjtw578, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.


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2 weeks ago

Dear gpjtw578,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Nummus Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Nummus Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi


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1 week ago

Hi Gpjtw578,


In order to investigate the issue, could you please provide details regarding your withdrawal request?

Additionally, we haven’t blocked any accounts. Could you let us know the exact issue you're experiencing when trying to log in?


Looking forward to your response.


Best regards,

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1 week ago

Dear gpjtw578,

Have you done as the casino representative suggested, please?

Could you provide any update?

Thank you in advance.

Respectfully,

Romi

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6 days ago
Translation

What details would you like beyond the fact that it has been on hold since January?

Automatic translation:
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4 days ago

Dear gpjtw578,

Try to reply to the questions given, please. Otherwise we won't be able to move forward.

Respectfully,

Romi

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2 days ago
Translation

I am now able to log in, but my withdrawals are still pending.

Automatic translation:
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yesterday

Please inform us whenever the withdrawal is approved.

Thank you.

Romi

gpjtw578 has 5d 7h 25m 38s to reply

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