Dear gpjtw578,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nummus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before?
- Could you please confirm since when you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share a screenshot of your withdrawal request?
- Have you received any updates from the casino regarding the reason for the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Dear gpjtw578,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nummus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before?
- Could you please confirm since when you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share a screenshot of your withdrawal request?
- Have you received any updates from the casino regarding the reason for the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.