Deposit 1200€. Win 4000€.

requested to withdraw on 27.06- rejected and account blocked to to suspision use of VPN, however im not using it and prove it with my flight details to another contry.

after all, KFC verify took long long time, rejected files due to poor quality and so on.

Today, 01.07.2025 request new withdraw , amount 4000€.

will keep you updated, so far looks like there will be more suprises, but hopefully I will receive my money.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Should I update you here with all the movement? I collecting all the evidences.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify from which countries you were accessing your casino account?

Can you confirm whether your account was blocked solely due to the suspicion of VPN usage, or were there other reasons provided?

Are you currently able to log in to your account, or is access restricted?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika,

Thank you for your support and for taking the time to look into my case.

To answer your questions:

I have accessed my NV Casino account from Latvia and Germany, as I travel frequently for work. On 27.06, I made my first withdrawal attempt, and on the same day, my account was blocked. I was unable to log in for three days.

After contacting NV Casino’s live support, I was informed that the block was due to suspicion of VPN usage, and I was asked to provide proof of my presence in Germany. I submitted a flight ticket, and after three days, my account was re-opened.

Once I regained access, I was able to play again, but the withdrawal option remained unavailable. I was then asked to complete additional KYC verification by submitting a photo of myself holding my ID and the casino account screen in the background. Although I used an iPhone 15 Pro with a high-quality camera, the image was rejected twice for "poor quality." On the third attempt, it was finally accepted, and I was informed that I could now proceed with the withdrawal.

In total, three withdrawal requests were rejected. After that, I was asked to provide proof of income, so I submitted a pay slip, which was approved. I have now submitted a new (4th) withdrawal request for the amount of €4,000, and it has been in pending status for approximately 22 hours.

I would also like to clarify that I did not use any bonus while playing — the winnings were accumulated using real money only, without any active promotion or bonus.

At this stage, my account is no longer blocked, and I can log in, but the withdrawal process has been extremely slow and complicated, despite fulfilling all requested verifications.

I’m attaching some screenshots that support my explanation. Please let me know if you need any further information or documentation.

Kind regards,