The player from Finland had his account closed due to the provider’s decision. The player informed us, that his problem was resolved.
OLE!bet Casino - Player’s account has been blocked.
Amount: €250
OLE!bet Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I raised 250 euros and the account was closed for no reason. Emails are not answered either.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Janne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Did you play with any bonuses?
Also, have you tried contacting the casino’s live chat? It is working during business days from 9:00 till 18:00 CET. The support agent replied a little bit slower, but nothing terrible.
I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
