The player from Portugal reports that her account was deactivated unexpectedly when she had a pending withdrawal of 61€. She is unable to access her account due to errors and has not received any information or responses to her emails regarding the deactivation.
Oscarspin Casino - Player's account has been closed.
Oscarspin Casino
Safety Index:Very highSafety Index
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9.5
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Current status
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Case summary
6 days ago
Public
Novice
Public
1 week ago
Translation
The casino deactivated my account out of the blue when I had 61€ to withdraw after making a deposit. I was never able to check my account because it always gave me an error and they deactivated my account and didn't give me any information or answer my emails. The account that was deactivated was the one with the email address
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
6 days ago
Dear maraoliveira8987,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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