The player from Bulgaria is struggling to complete KYC verification. We rejected the complaint because the player didn't respond to our messages and questions.
Palms Bet Casino - Player’s having difficulties completing KYC verification.
Amount: ??
Palms Bet Casino
Safety Index:HighSafety Index
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8.4
Palms Bet Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I sent my personal data to ID and my debit card as requested in both countries face-to-face and in the back I sent them 5 times and they do not approve my profile. I deposited 3 times. I can make a profit
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear тодор,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. тодор, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Please, could you advise if there is any list of documents that have been requested by the casino to complete verification? You can forward any relevant communication to my email address: [email protected]. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear тодор,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
