The player from India deposited 9000 INR to the Parimatch platform, but the money did not end up in their gaming account. The casino had promised to resolve the issue within 5 hours but had been repeating the same response for the last four days. We recommended that the player contact the payment provider for an investigation, which could take approximately one month. Due to a lack of response from the player, the complaint was rejected.
Parimatch Casino IN - Player's deposit is missing.
Amount: 9,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I deposited 9000 inr on 19 may at 08.15pm on parimatch platform. The money was deducted from my account immediately but it never came to my gaming account. Initially they told me it would take 5 hours to deposit. Now since last 4 days they are saying one same thing. "We are working on your issue. Our payment team is working on it and money will be deposited very soon." All they do is cheat. Its a complete fraud application
Public
Complaint Specialist
Public
1 year ago
Dear kingslayer17,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Complaint Specialist
Public
1 year ago
Dear kingslayer17,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
