The player complains that the casino blocked her account and delayed her withdrawal. She sent several emails regarding this issue to the casino, but didn’t get any response. We rejected the complaint because the player didn't respond to our messages and questions.
Pelaa Casino - Player’s account has been blocked and her withdrawal delayed.
Amount: ??
Pelaa Casino
Safety Index:Above averageSafety Index
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7.6
Pelaa Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Registration and deposit were on 10.10. - it's not a payout, since 11.10. the account is simply blocked, according to chat staff for a security check. In the chat, you are pushed from one to the other or just thrown out of the chat. Mails are not answered at all.
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Katja,
Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please answer a few questions for me, so that I can fully understand the reason for your account being blocked? Have you claimed any bonuses? If yes, could you please specify which bonus it was? Have you already verified your account? Also, what was the last information you received from the casino?
I understand, that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible, so that I can help you. Thank you very much in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Katja,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
