The player from Germany protests against not receiving any complimentary spins after he has deposited 150 EUR. We rejected the complaint because the player didn't respond to our messages and questions.
Pelaa Casino - Player’s complaining about not being given free spins.
Amount: €150
Pelaa Casino
Safety Index:Above averageSafety Index
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7.6
Pelaa Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Enrico
Unregistered user
Public
5 years ago
Translation
Very bad not recommended. 150 euros not a free spin. Other casinos at 10Euro already free spins.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Enrico,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you few questions, so that I can understand the issue completely. Did you try to redeem any specific bonus that includes free spins, but you didn’t succeed? If this is the case, could you please forward the relevant link to me, so that I can check the bonus terms and conditions?
Otherwise, if your concern is that you were not given any free spins after depositing, but the casino doesn’t offer such a promotion, I’m afraid there is not much I can do for you. I would recommend you reaching out to the casino support and trying to negotiate some promotional rewards for being an active player. You can also find a good selection of them on our website (http://www.kpvfaw.com/casino-bonuses), but not giving out (unadvertised) free gifts to players is not something we can hold against the casino. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Enrico,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
