A player from Australia joined the casino, made deposits and managed to win about A$200. When he made a withdrawal request, he found out that he could not log back into his account. According to the player the information on the website curiously says that the casino is not available in his country even though the casino is targeting the Australian market. We rejected the complaint because the player didn't respond to our messages and questions.
Planet 7 OZ Casino - Player’s account was blocked.
Amount: A$200
Planet 7 OZ Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Planet 7 OZ Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Andrew
Unregistered user
Public
5 years ago
Hi I joined planet 7 casino as it was meant to be for Australia online as advertised I spent a couple of hundred dollars and all was working well until I had a win and tried to withdraw. When I tried withdrawal the planet 7 site kicked me off and now can not log back into the site and now says not available in my country.????? I feel very scammed as if i had of known this site planet 7 was like this i never would have joined its a scam the whole thing
Public
Head of Data Administration
Public
5 years ago
Dear Andrew,
I'm sorry to hear you are having difficulties with your account. Let me ask you few questions to fully understand the problem. Is it possible that you used VPN to access the casino? Have you tried to contact the casino and ask what the reason for blocking your account was?
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Andrew,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
