I Deposit 53$ in playgram and I receive a 15$ no wager bonus . When I withdraw my winning amount of 0.61sol (75usdt) they asking me for my documents id card and selfie with holding id card . I submitted my adhar card with selfie. After 24 hours they again asking me for proof of address then I submitted my domicile certificate they refused to approve it and asking for my bank statement. Then I submitted my bank statement after 18 hours they message me that bank statement can not be accepted as a proof of address .

Sir please help me that in india mostly an student have only adhar card pan card bank statement domicile certificate or marksheets.

Now They are asking me for utility bill how can I give them my utility bill . As of now my all bill are generated on my father name gas bill, electricity bill or water bill all are on my father name . So please help them to approve my withdrawal thank you sir

Dear Saurab1999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Sir now I have submitted my wifi bill as a utility bill but now they reply that

We would like to inform you that our security department had made an investigation and they noticed suspicious activity from your account. After review of our responsible team, your account was closed due to breach of Terms & Conditions and funds have been deducted from your account.

I deposited first 32$ worth of sol then I receive 100 free spin on 1st deposit I lost my all money. I didn't win then again I saws that 2nd deposit offer of deposit 50$ and get 15$ . Then again I deposited almost 52$ and received 15$ bonus then again I play and I win then I applied for withdrawal of 75$ .

But after submitting all documents for kyc and clear game play they denied my withdrawal and closed my account .

I Play on this casino sawing this casino on your website. But they are doing fraud. Please take this issue. And help me to recover my 75$ ..

Tnx

Dear Saurab1999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Saurab1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com

We’ve reopened this complaint at the request of Saurab1999. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Saurab1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.