Good evening, I opened an account a week ago at playio3, I made 800 euros, I made a withdrawal of 400 and I would make the second one as soon as the first one is settled. Today I tried to log in and it told me that my account is being processed. They didn't ask for any identification information and the withdrawal wasn't from a bonus. They told me in the chat that the company is closing and they will send me the money as soon as possible before I write here because I don't trust them very much.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Has your first withdrawal of 400€ been received, please?  
• Could you please share your communication with casino regarding the closure of your account? Kindly send it to my email [email protected].  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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