I withdrew 500 and I still haven't received it and on top of that they blocked my account...unacceptable everyone in the phone department says the same thing

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with some additional information?

• Have you made any successful withdrawals from this casino before?
• When exactly did you initiate your withdrawal of 500€?
• Have you passed the full KYC verification?
• Did you receive any communication from the casino regarding the blockage of your account?
• Have you attempted to resolve this issue with customer support? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.