I withdrew 500 and I still haven't received it and on top of that they blocked my account...unacceptable everyone in the phone department says the same thing

εκανα αναληψη 500 και ακομα δεν τα εχω παρει και εκτοσ αυτου μου μπλοκαραν και τον λογαριασμο ....απαραδεκτοι ολοι στο τηλεφωνικο τμημα λενε ολοι τα ιδια

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with some additional information?

• Have you made any successful withdrawals from this casino before?
• When exactly did you initiate your withdrawal of 500€?
• Have you passed the full KYC verification?
• Did you receive any communication from the casino regarding the blockage of your account?
• Have you attempted to resolve this issue with customer support? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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