The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Powbet Casino - Player claims that payment has been delayed.
Amount: 1,400 R$
Powbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
I've been trying to receive my winnings from powbet since the 8th, they contacted me saying that I would have to send some documents. After that, they asked me for another 3 business days and then they asked me for a selfie and I sent it, but they asked me for another 3 business days and it was gone. 12 days passed to release my withdrawal, which on the website said from 1 h to 24 h via pix, I would like a position from the casino regarding my verification and payment.
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Complaint Resolution Center Team Lead
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2 years ago
Dear Samuelritzel,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Updating the casino verified the account on 4/23 and asked me 3 business days to complete the payment
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Complaint Resolution Center Team Lead
Public
2 years ago
Dear Samuelritzel,
Have you received your withdrawal from the casino yet?
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2 years ago
Translation
Not yet! Only the verification was completed on the 21/04, but powbet told me that in 3 business days it would be paid! Waiting!
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2 years ago
Translation
Updating case solved! Payment made today 24/04 as said!
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Complaint Resolution Center Team Lead
Public
2 years ago
Dear Samuelritzel,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
www.kpvfaw.com
