The player from India didn’t receive bonus on his first deposit. Additionally, the player is dissatisfied with casino support. We rejected the complaint because the player didn't respond to our messages and questions.
PureWin Casino - Player’s deposit bonus has not been activated.
Amount: 3,980 INR
PureWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
PureWin Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I have deposited first time 3980 but didn't receive bonus credit.
Further while I was trying to connect with chat tell but even they were not available 24/7.
Worst ever user interface as Bonus section doesn't show anywhere when you log in.
When you click on chat Everytime it only send mail to their team who are not replying last 12 hours.
Horrible experience
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Umesh,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their standpoint and cooperation, but, before, we do so, please could you specify which bonus have you tried to activate? We will be waiting for your reply patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Umesh,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
