The player from Sweden has an issue with his account at Q Bet after previously closing his account with its sister company, 55 Bet. He questions the allowance of his Q Bet account given the connection and wants clarity on whether he was allowed to open it, as he believes they should have recognized his previous account and the losses incurred.
Qbet Casino - Player’s account has been closed.
Qbet Casino
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8.0
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Case summary
9 hours ago
Public
Apprentice
Public
yesterday
Translation
Hi I had an account with Q Bet sister company 55 Bet. Before Q Bet there I closed my account with 55 Bet. My question is when did I really get to play at Q Bet then the real deal and open an account I didn't know they were a sister company at first but it dawned on me after a while it looked pretty similar and I lost some I can't tell the exact amount of it they should have been able to see it yes responsibility on me with it yes but greater on them because they can and should be able to see it I asked their both chat then if it could and should be so if I was allowed to open the Q Bet account they haven't answered such a simple question of yes or no they won't even come to the chat when I reclaimed the amount lost so they closed my account thanks Regards robert d******
Edited by a Casino Guru admin
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
13 hours ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Qbet Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you requested a closure of your account in the 55Bet casino? Or has your account been blocked by the 55Bet casino?
- In any case, what was the reason your account was blocked?
- Have you accumulated your winnings with the help of bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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