My withdrawals since 05/05/2025 did never go into my bankaccount. I have sent my bankstatement multiple times to Qbet because they asked for it. Now it is more than 1 week since I’ve sent my bankstatement from 23/05/2025 to Qbet and they don’t answer my emails anymore. I have proof it never got into my bank account, they say it did.

Dear Ffbb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for the response.

• yes I have made succesfull withdrawals before
• I have a screenshot where it says: Upload ID document, verified and Upload adress documentation, verified.
• 
• I did not use any bonus.

Thank you for your reply, Ffbb. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Did you use the same payment method in the past?

Hello Kristina,

The last successful withdrawal I have made was the 16th of april 2025. It took less than a day, I think about 2 hours untill the withdrawal got into my bankaccount. I did the withdrawals since may the exact same way to the same bankaccount, same payment method. But I never received the €2,300

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Since the beginning, the status of the withdrawal says: succesful, however it never reached my bankaccount. Here are 3 transactions to show proof (there are a lot more transactions). I will send the communication between me and Qbet to your email.

Hello Ffbb,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you, no problem!

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Qbet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.