The player from Greece has their account closed at Revolution Casino after winning about 2000 euros with pending withdrawals. When contacting support, they were told the account would remain closed but would receive their winnings soon. They are concerned about the closure being related to their recent win.
Revolution Casino - Player’s account has been closed after winnings.
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Revolution Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
4d 10h 7m 52s
Case summary
2 days ago
Public
Visitor
Public
3 days ago
Translation
Hello, I've been playing at Revolution Casino for a while and a while ago, while I've won about 2000 euros and I have pending withdrawals, I was trying to play and I couldn't, I contacted support and they told me that the casino and my account were closed, however I asked them what would happen to my money and they told me that I would get it as soon as possible. Are you saying they blocked me because I won a large amount? Will I get the money I won? Thank you.
Automatic translation:
Public
Complaint Specialist
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Could you please share with me the explanation you received from the casino to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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