USDT Sports Betting-TOSPIN Online Casino & Sports Betting - Play & Bet Online

The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsRoboCat Casino - Player has delayed withdrawal request.

RoboCat Casino - Player has delayed withdrawal request.

Amount: €500

RoboCat Casino
Safety Index:High
Submitted: 15 May 2025 | Closed : 29 May 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Italy had requested a withdrawal of 500 euros two weeks ago and had been waiting since April 30th. Despite sending daily reminders and an email, the withdrawal remained pending. The Complaints Team had extended the inquiry period by 7 days but ultimately closed the complaint due to the player's lack of response to inquiries and reminders. The player retained the option to reopen the complaint in the future.

Public
Public
1 month ago
Translation

Good morning, I have been waiting for a withdrawal of 500 euros since April 30th and I also sent them an email apart from the reminders I do every day but everything remains stuck. I had won 10,000 euros and I played them all again because of their delay but I want to take these 500 euros home. Can you help me?

Automatic translation:
Public
Public
1 month ago

Dear Franco999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
Public
1 month ago

Dear Franco999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
www.kpvfaw.com

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
SYDNEY_push_alt
Provide feedback on a website designed for gambling consumers and enter a prize draw
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news