Hi,

Savaspin is doing everything they can to keep me from getting fully verified.

I completed the regular verification almost two moths ago and since then i have been sending in all kinds of additional documentation because they just keep asking for more and more when they receive what they requested.

The additional documentation is even private and has nothing to do with their casino still i accepted it and sent them what they asked for.

But now its gone two months and they keep playing games with me.

I can show you all documentation i have sent in and the email conversations.

Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes i have provided all the identity, proof of address, bank statement, proof of deposit, Salary slips, screenshots of my crypto wallet still they keep asking for more and more.

How is my complaint going?

Because i do not want to have any dialog with this casino anymore.

I have never sent so many documents to one single online casino before.

Guaranteed around 15 documents in total if not more and every single time they receive the document they ask for they request a new one.

Their own website says your verified after you upload the document then they just rewind it back to unverified and request a new document.

I hope you warn other people from this casino really!!!

Thank you very much for your reply, hoshy. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I sent them to the given email.

As you can see for yourself they verified my account multiple times then just reversed it to unverified and keep asking for more documents.

I have received multiple emails about my account being fully verified.

I have never ever experience anything like this before.

I truly hope you will tell the truth about their behavior to other people on your platform