The player from Brazil complains his account was hacked and his balance played down. We closed the complaint because the player stopped responding.
SeuBet Casino - Player claims his account was hacked.
Amount: 52,000 R$
SeuBet Casino
Safety Index:HighSafety Index
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8.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They hacked my Estrela bet account, I didn't share my password with anyone, I was working when I entered the game, I had less than 51 thousand in my balance, they stole my account and lost all the money, I can't recover it and the money hasn't returned. I don't know what happened, I can prove that I was working and that the bets placed were not from my cell phone, they were from an unknown device
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear k7rs4mvk66,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
Please allow me to ask you a few questions so I better understand the situation.
What assistance did you receive from the casino in the matter? What did the casino reply to you regarding the issue? Do you have any details regarding how much balance was played down, what games were played, and when?
Thank you in advance for your reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
2 years ago
Translation
High bets of 25 thousand were made, I don't know about these bets, at the moment I was working with the game closed, it was Tuesday the 31/01th when I got home and entered the casino I was surprised with no balance, when I contacted support they they said they were not responsible for sharing a password , but in the case my account was hacked I do not place bets on that amount , I did not share a password I did not authorize any device to enter my account , I do not know about these bets the money that was bet was not a bonus , I put !
Edited
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
I'm sorry but if your login has been compromised there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.
Could you please advise if you completed the KYC verification successfully in the past? Did you receive any information from the casino about unexpected login activity on your account?
Public
Complaint Specialist
Public
2 years ago
Dear k7rs4mvk66,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
