I signed up to this casino in April and played using the first deposit bonus.

I was told that in order to withdraw the balance I would need to submit proof of address in addition to my ID, so I did.

After a while, I was told that liveness verification was required, so I cooperated.

Even though all the verifications have been completed, the withdrawal request is still pending and has not been accepted.

Please help us to solve the problem

Dear sakusaku3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you have submitted during the verification process altogether? Did you need to submit some documents multiple times? When was your verification completed?
• When was the last time you were in contact with casino support or live chat, and what did you discuss?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Since when are you attempting to withdraw your winnings?
• Is your account currently accessible to you? Can you log in?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I needed to get the certification shown in the image, and it was all completed. Each document was submitted in one go.

I contacted support about a withdrawal request about 4 days ago, but they told me to wait a little longer.

The only games played were slots.

I applied for withdrawal on 4/15. I've been waiting for over a month.

Yes, I can log in without any problems.

Thanks for the explanation.

When was the last time you were in contact with casino support regarding the delay in payout?

Could you please share with me your recent communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to your reply.

The last time I contacted them was 5/18.

Your message to the casino has been sent. Please confirm.

Thank you very much, sakusaku3, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sakusaku3,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Shuffle Casino representative to join this conversation and participate in resolving this complaint.

Dear Shuffle Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sakusaku3,

While we wait for the casino representative, could you inform us if you have any news regarding the case?

I'll be awaiting your reply.

I made an inquiry to the live chat the other day, but I did not receive any sincere response. I will post a picture of that.

Dear Shuffle Casino,

Could you comment on the situation? I will extend the timer by additional seven days for the casino.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.