The player from Andorra faced a withdrawal issue with Shuffle Casino, as his requests had been under review since June 7th due to alleged 'abnormal' betting activity. He had already completed all necessary verifications for his account. After reviewing the case, it was concluded that there was insufficient insight to address issues related to sports betting, leading to the closure of the complaint. The player was provided with a list of alternative resources for further assistance.
Shuffle Casino - Player's withdrawal is delayed.
Amount: €110
Shuffle Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Shuffle Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
11 hours ago
Public
Public
1 week ago
Translation
Shuffle Casino has been reviewing my withdrawals since June 7th. I've been told the reason is that they're reviewing my recent bets due to "abnormal" activity. Text: Hello carlos93628, our provider is reviewing your recent bets. We'll contact you as soon as we have an update. I've verified all security levels on my account.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
5 days ago
Dear calopez977,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Can you please specify the date when the review of your betting activity started?
- Have you made any successful withdrawals in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Public
5 days ago
Translation
Hello Natalia,
Thank you, the answers to your questions are below:
Can you specify the date on which you began reviewing your betting activity?
A./ Yes, since June 9th I have been told that my game is under review.
Have you made any successful retreats in the past?
A./ Yes, just one, to the same crypto address and for a similar amount to the one requested.
Could you confirm that you have passed the KYC verification?
A./ Yes, at all levels of verification. I've attached the screenshot with the verification.
Could you tell me which games you focused on: slots, live casino, sports betting, etc.?
A./ Only sports betting.
Have you accumulated your earnings with or without an active bonus?
A./ No active bonus.
I look forward to any requests for additional information.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
22 hours ago
Thank you for your reply, calopez977. As you might know, our forum www.kpvfaw.com, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
Public
Public
14 hours ago
Translation
I understand Natalia.
Yes, thank you very much. I'll be keeping an eye on these sites. On the other hand, I think it's important to warn other players about this type of behavior these bookmakers engage in.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
11 hours ago
Dear calopez977, we appreciate sharing your experience with us. Please check your inbox, I have just sent you a list of the websites and hope you will find them useful.
After gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
Regards,
Natalia
