Hey , i have withdrawal 100 usdt on 15 april and 483 usdt on 4 june and shuffle.com didn't pay both they still in reviw and they dont reply to me and they banned me from live chat and said contact email i contacted them on email several times and they didn't reply too

Dear Josephgr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  Were there any delays too?
• Do you use the same payment method for both deposits nd withdrawals?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Yes i have made withdrawals before mamy times on and before 31 January amd the withdrawal were fast , they would take maximum of 2 min

And yes i never charged the withdrawal and deposit method which is usdt bep20 or usdt trc20

My account is fully verified

I didn't have a bonus and i never got one so my winings are with my own money

Thank you very much for your reply, Josephgr. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I sent them on email

Thank you very much, Josephgr, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Josephgr,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Shuffle Casino representative to join this conversation.

Dear Shuffle Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi Mirka, have updated you over email

Shuffle.com why dont you reply here so everyone can see the problem and why you never replied to my emails

Dear Josephgr,

Could you please confirm, if there might have been a situation, that you opened more than one account on Shuffle Casino, or someone else accessed your device to create an account in this casino?

Thank you.

I dont have any other accounts and if they say that i have tell them to come here and provide the email of that account, ive seen that before on many scam casinos they use the same way saying multiple accounts while you only have one

Dear Josephgr,

Could someone else have opened a casino account or logged into their Shuffle account on the same device as you?

As far as i know no one touches my account, if its before i baught this device then maybe because its used i baught a used s24 ultra but i dont think that will be a chance that the old owner had an account

So what i mean after i baught this phone no one used it to log in into their account, if wifi ip or something maybe, cuz i sometimes use the cafeteria wifi wich lots of people use it too

Dear Josephgr,

If I understand it correctly, that you bought a used phone from someone else, and then played on it? Could you please specify, when exactly you bought the phone and started using it?

I baught it from a resale stor so its used but idk who had it before me , and i really dont remember the exact date but i guess mid December 2024

Dear Shuffle Casino,

I sent you an email, please check your inbox.

Thank you.