Slots galery casino gave me free spins upon signing up,verified my account,verified my phone number,finished all wagering requirements,then they tell me to make a deposit in order to make withdrawal,so I did put $38 deposit,I won around $1750 n withdraw them but suddenly they cancelled n suspended my account,the reason is i have a duplicate account which I don’t,ask them about the proof for my other account because I don’t recall having another account under their casino,they tell they couldn’t share such information with me,n its final decision of the site administration n unfortunately it can’t be refunded

Dear Amelia92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Were you able to create your account using your phone number without any issues?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi,thank u for ur time trying to solve my problem with the slots GALERY casino

to answer ur question,nope I’m the only one who got registered to this casino using my wifi,n yes registered my phone number verified it without a problem,n yes as I am in Australia I have to use vpn

thanks

Thank you for your response.

• Could you please clarify whether you use a VPN to change your location when accessing the casino website? If yes, which country do you select?
• Also, did you enter your correct personal information regarding your country of residence when you registered and filled out your casino profile?

Thank you for your cooperation.