K?ra Amelia92,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har haft problem. L?t mig st?lla n?gra fr?gor s? att jag kan f?rst? hela situationen helt och h?llet.
- Finns det n?gon chans att n?gon fr?n ditt hush?ll eller som anv?nder samma IP-adress ocks? har skapat ett konto p? detta casino?
- Kunde du skapa ditt konto med ditt telefonnummer utan problem?
- Har du anv?nt n?gon VPN eller IP-maskeringsprogramvara f?r att ?ndra din verkliga plats n?r du bes?ker casinots webbplats?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Veronika
Observera att www.kpvfaw.com aldrig kommer att beg?ra betalningar eller be om ?tkomst till dina konton. Om n?gon p?st?r sig vara en representant f?r www.kpvfaw.com och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda officiella s?ttet vi kan kontakta dig p? ?r via denna klagom?lsplattform eller via e-postadresserna som anges i din klagom?lstr?d.
Var f?rsiktig, och om du har n?gra tvivel, v?nligen kontakta oss direkt.
Dear Amelia92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Were you able to create your account using your phone number without any issues?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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