The player from Greece had been banned from all Slotshub casinos without any further details provided. The player reported that his accounts had been closed by the casinos for his own good, and he was unable to open new accounts. It was noted that casinos had the right to close accounts at their discretion, and since there were no remaining funds in his account, the decision was respected. Consequently, the complaint was rejected by the Complaints Team.
Slotuna Casino - Player is banned from all Slotshub casinos.
Amount: ??
Slotuna Casino
Safety Index:HighSafety Index
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8.3
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Closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear zafeirhsdona,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you elaborate on the issue?
Is your Slotuna Casino account closed?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
4 months ago
Translation
I had written to many casinos, they just won't let me open them, they've all made me banned from their companies.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear zafeirhsdona, have you ever had an account with this specific casino, or is this complaint solely about your inability to register in this casino?
Casinos do have the right to refuse service to any player, which can occur for several reasons. This often means they can close accounts or prevent players from registering.
Public
Public
4 months ago
Translation
I had an account, they just closed it everywhere because they told me it was for my own good.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear zafeirhsdona, did you have any remaining funds in your casino account when it was closed?
Public
Public
4 months ago
Translation
No, I didn't have any balance, I just can't open any with the email I have, so I don't know what's going on.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear zafeirhsdona, it's important to note that casinos reserve the right to close player accounts at their discretion. Since your account is now closed and there are no funds left, we must respect the casino's decision.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
