Hi so I used snatch casino over two weeks ago!!!!I put in for a withdrawal the withdrawal went tru no problems it was a small withdrawal then the week after I made a few deposits !!!! played like I always do on pragmatic play worked when I won I tried to withdraw I waited two days for the withdrawal to go tru and it didn’t happen I got no email about it!!!checked my snatch casino account and the money I tried to withdraw was back in my account with no email explaining why it just said in my cashier withdrawals are not possible at this time???♂?so I emailed them and they are trying to tell me for the last 3 days that the game provider is investigating my play???♂??? I’ve played on a lot of casinos and never heard of this they just said they can’t give me a timeframe when it will be resolved ???♂?so I asked for proof that the provider is doing this? They said they can’t give not give me proof ???♂? so I can’t still use my account still deposit still play the games but I can not withdraw how is this possible please help casino guru I found this website on your site and he highly recommend it?

Dear Bowfinger22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Bowfinger22,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No developments two weeks now my account is open I can play casino deposit but withdrawal is forbidden they are saying a 3rd party provider is investigating my play which I have never heard of I asked for proof and details of why and who they said they can’t give that information ?????♂? I’ve used slot of casino heard it all but a 3rd party provider is new to me and they won’t tell me why or who??obviously they are just trying to keep the funds in the account so il play them don’t see any other reason why when I was able to withdraw a small amount the previous week???♂?I used this site tru casino guru so I trusted it but this is the worst I ever seen when I email its same response every time they told me they put a push on it but still noting two weeks come on .

I put in for a withdrawal on the Friday on Monday logged into account money was back in account got no email to explain why this was I asked do they need verification they said no ???♂?help me here I’ve played on a lot of sites I’ve never heard of anything like this before no time frame available no information to why they are investigating me and no information to who it is .

And please casino guru can you ask snatch casino to provide proof of the 3rd party provider that is investigating me and to why the reason they are like I said this is in heard of and I played on this casino because he rated them highly?

Dear Bowfinger22, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Have they given you any information about how long this third-party check is expected to take?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Bowfinger22, we have received confirmation via email that the funds you originally intended to withdraw have unfortunately been played away.

I'm sorry to hear that you've lost the entire balance. Unfortunately, without an active balance in your account, we are unable to continue investigating your case or provide further assistance.

Please keep in mind that if you encounter any issues with an online casino, it’s essential to avoid continuing to play, as this may result in the loss of your funds before the issue can be addressed.

Due to the reasons mentioned above, this complaint will now be rejected. I'm truly sorry we couldn’t be of more help on this occasion.

Please don’t hesitate to contact us again if you experience any issues with this or any other casino in the future.