The player from Finland faced an issue with a €50 deposit to Spinanga Casino that had not reflected in his gaming account, while the amount had been deducted from his bank account. The Complaints Team requested additional information to assist in resolving the issue, but due to a lack of response from the player, the investigation could not proceed. Consequently, the complaint was closed, though the player retained the option to reopen it in the future.
Spinanga Casino - Player's deposit has been delayed.
Amount: €50
Spinanga Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
Public
Public
1 month ago
Translation
Hello,
I made two deposits of €50 and one deposit of €32 to Spinanga Casino on May 19, 2025.
One deposit of €50 did not go to the gaming account, but disappeared from the bank account.
I have already contacted the Casino 3 times via Chat, and twice by email, and they have promised to look into the matter, but I have still not heard anything.
I also contacted my bank (Nordea), and they said that it should go to Casino's account once the transfer has been made there.
The money is probably somewhere in the bitcoin space now, since no one seems to care.
I need help with this now, as they don't seem to be very active on Sinanga, thanks!
Kind regards,
Marko *****
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Specialist
Public
1 month ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share screenshots from your deposit history found in your player's profile, and share screenshots of the incoming transactions with the status visible?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 month ago
Dear Leonard70,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Specialist
Public
3 weeks ago
If your deposit has never been credited to your casino account, the only thing we would recommend is contacting your payment provider, which you already did. The investigation and clearance of a lost transaction is a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account. If the transaction is not credited or returned by June 19th, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
Public
Complaint Specialist
Public
2 weeks ago
Dear Leonard70,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Specialist
Public
yesterday
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
www.kpvfaw.com
