The player from Greece faces significant delays in withdrawing funds, having made three requests since May 31. After a lengthy identification process that was not clearly communicated, the first withdrawal was canceled, and now the player cannot access their account. This ongoing issue has lasted over 40 days, with unresponsive customer service.
HomeComplaintsSpinanga Casino - Player’s withdrawal has been delayed and account access is restricted.
Spinanga Casino - Player’s withdrawal has been delayed and account access is restricted.
Spinanga Casino
Safety Index:HighSafety Index
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8.2
Spinanga Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 19m 9s
Case summary
1 hour ago
Public
Novice
Public
6 hours ago
Translation
Well I have requested 3 withdrawals at this casino
May 31
June 3
June 4
My request was being processed for about 10 days, at first I asked on live chat and by email and they replied that due to workload my withdrawal was delayed, this was for the first 2 weeks, then they discovered that my account needed identification, which is not mentioned either in the casino or in the withdrawal terms. I did the identification with great difficulty because they wanted specific documents that I have never heard of in an online casino and finally since my account was approved, I received an email yesterday that the first withdrawal (May 31) had been canceled and I have not been able to access the account since yesterday because it is supposedly being processed, 40 days have passed since my first request, live chat does not help you, they take days to respond to emails or they never respond at all.
My worst experience at an online casino guys stay away there are much better ones out there.
Automatic translation:
Public
Novice
Public
1 hour ago
Translation
I made my withdrawal without a bonus, that is, a real balance. I won it on slots, and now they canceled my second withdrawal and I still can't access my account.
Automatic translation:
Casino Guru is examining the case
