The player from Hungary reported a dispute with Spinight regarding a bet placed on Instant Roulette, claiming that a winning spin was not recognized and did not appear in his game history. He sought advice on how to file a complaint and recover his winnings. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the closure of the complaint. The team remained available to assist if the player chose to resume communication in the future.
Spinight Casino - Player’s winnings have been confiscated.
Amount: 30,000 Ft
Spinight Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Spinight Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
I want to share my experience with the Spinight site. I lost over 3 million HUF there, and now I need advice about a specific issue.
On May 24, 2025, at 12:39, I played Instant Roulette with a total bet of 30,000 HUF, of which 8,750 HUF was placed on number 11. In the replay, the ball was clearly visible on number 11 for at least 2 minutes, then suddenly the spin restarted, and my winnings were not paid out. Spinight claims the bet was not a winner, but I believe this was unfair. What’s more, this winning spin doesn’t even appear in my game history or past records.
Has anyone else experienced something similar with this site? Any advice on where to file a complaint or how to officially pursue recovering my winnings?
Thanks in advance for any help!
Public
Complaint Specialist
Public
1 month ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share your communication with the casino where you informed them of an error with the game round?
- Could you please share your communication in which the casino informed you that this was not a winning round for you?
- What was the result of the game round recorded in the game history according to the game provider? Do you have any proof?
- Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 month ago
Dear 2w7znd5wdw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Specialist
Public
3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
www.kpvfaw.com
