I want to share my experience with the Spinight site. I lost over 3 million HUF there, and now I need advice about a specific issue.

On May 24, 2025, at 12:39, I played Instant Roulette with a total bet of 30,000 HUF, of which 8,750 HUF was placed on number 11. In the replay, the ball was clearly visible on number 11 for at least 2 minutes, then suddenly the spin restarted, and my winnings were not paid out. Spinight claims the bet was not a winner, but I believe this was unfair. What’s more, this winning spin doesn’t even appear in my game history or past records.

Has anyone else experienced something similar with this site? Any advice on where to file a complaint or how to officially pursue recovering my winnings?

Thanks in advance for any help!

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your communication with the casino where you informed them of an error with the game round?
• Could you please share your communication in which the casino informed you that this was not a winning round for you?
• What was the result of the game round recorded in the game history according to the game provider? Do you have any proof?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 2w7znd5wdw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
www.kpvfaw.com