Since 28.11.2024 i have been trying to make a withdrawal from spinight.com.

First it was put on hold so i could verify my account.

First i sent them my ID, adress, bank account information and creditcard information. Then i was told to send them a transcript of my account from august 2024 and 6month ahead. I did. Then i was told to send them my account transcript from november 3 times. Then i had to write them an explanation to what (deposits to my account) mifinity malta was.

I told them that i dont own an mifinity account, but that withdrawals from alot of bettingsites pops up in my revolut account as payouts from mifinity malta limited. Casino clones that are the same as spinight have all used them, so i dont understand how they dont accept my answer.

I then made an account on mifinity (in march 2025) and asked if there was a reccord of transactions from me. And they told me, NO.

I have contacted spinight.com on livechat on these dates (i have the transcript)

10.12.2024

07.01.2025

14.01.2025

14.01.2025

17.01.2025

21.01.2025

30.01.2025

04.02.2025

14.02.2025

18.02.2025

05.03.2025

11.05.2025

14.05.2025

14.05.2025

25.06.2025

And by mail

03.01.2025

14.01.2025

30.01.2025

04.02.2025

18.02.2025

10.03.2025

17.03.2025

25.06.2025

I am always told the same thing (on livechat). You will be contacted with an asnwer by mail. This has happened 4 times. Out of these 4 times i have sent in what they ask of my, but i have never got a reply. No answer to why something has been rejected or accepted.

When i now try and verify my account (it says i have to) trough spinight.com there is no information of what they need from me. I have tried to get an answer from livechat, but still nothing.

Also when trying to make a withdrawal now, it says that i have to play trough my initial deposit to be able to make a withdrawal. My deposits is 660euro. I have played trough 2150euro.

I dont know what more i can do. They are just not answering me, and my money is locked in my account. Please help me Casinoguru.

Dear HildeMarie,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the issue seems to be related to the source of funds verification?
• Kindly share with me your communication with casino support from January and from June 2025 for review. Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear HildeMarie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.