The player from Portugal is facing delays in receiving her withdrawal of 500 euros from Sportaza, which was requested after she met the requirements of the welcome bonus. The three working days payment deadline has passed, and she continues to receive excuses from the casino regarding the delay.
Sportaza Casino - Player's withdrawal is delayed.
Sportaza Casino
Safety Index:HighSafety Index
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8.6
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Opened
Current status
Waiting for player to reply
6d 19h 38m 10s
Case summary
4 hours ago
Public
Junior Apprentice
Public
yesterday
Translation
Good evening, I'm here once again, this time to complain about a new casino Sportaza.
I registered and after a few days I made a deposit to take advantage of the welcome bonus, I met the requirements and on July 1st I won 900 euros, as a beginner I can only withdraw 500 euros at a time. That's what I did! On July 1st I withdrew 500 euros, today is the 6th and so far I haven't received anything, the 3 working days that they themselves impose as a payment deadline have passed and so far nothing. The excuse? The same as always, ah because we apologized because there was a delay and Bla Bla Bla, tired of this kind of excuses, I just want the money I earned legitimately and cleanly. I've come here to expose this situation because I think casinos should be exposed when they don't meet their own deadlines, so that they either extend the deadlines or learn to pay their customers on the dates they themselves set. I'm really tired of supposed delays, I feel like I'm being picked on and that they only resolve situations when unfortunately we come here to expose the situation publicly.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
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Thank you for your patience, and stay safe.
marleneborges647 has 6d 19h 38m 10s to reply
