The player from Greece had deposited money to qualify for a bonus of 50 free spins but only received the deposit with no spins credited. She had attempted to contact support via private message for three days without a response, citing that the online chat was down. The Complaints Team had extended the response time by seven days, but due to her lack of response, the complaint was rejected.
SupaBet Casino - Player's bonus spins have not been credited.
Amount: ??
SupaBet Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
It had a deposit bonus with a minimum amount of 20 euros, I made a deposit to get the 50 free spins, but only the money came in without the spins. I sent a pm because the online chat is not working for three days now, but no one has answered me for three days, not even by email. They are fooling people with fake ones, completely unreliable casino guys.
Automatic translation:
Public
Complaint Specialist
Public
3 months ago
Dear nnswthph7s,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, could you please answer a few questions?
- Could you provide a link or a screenshot of the bonus you were trying to claim?
- Have you ensured that all the necessary requirements for receiving this bonus were met?
- Am I correct in understanding that you have not received any response from the casino's customer support regarding your inquiry about the uncredited spins?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Complaint Specialist
Public
3 months ago
Dear nnswthph7s,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
