Dear JustFun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, i am very haapy to say that i have just received my first 3 withdawals , so my complaints can be close. thank you for your time

Thank you for your reply, JustFun. I can certainly close your complaint if you wish, but I recommend waiting until you receive the remainder of your winnings. Please let me know how you would like to proceed.

Hello JustFun,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

HI, thank you for the notice, I just want to let you know that today its been 2 weeks after the second series of withdrawal and i didnt get the money yet again. Please help! Will tell if the money come while i<m waiting.

I apologize for the delayed response, JustFun. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

there is no phone to call them , and everytime i write too them , im getting an AI Bot answer saying that they are sorry , high volume ransaction, blablabla

exemple of answer:

Dear Joey,

Thank you for your message and for sharing your concerns with us.

We sincerely apologize for the extended delay you have experienced regarding your withdrawal requests. We fully understand how frustrating and disappointing this situation must be, especially given the length of time involved and the impact it has on your trust and experience with our platform.

Please know that your funds are secure, and we are actively working with our Finance Department to expedite the processing of all pending withdrawals, including yours. We truly regret the inconvenience caused and appreciate your patience as we navigate this unusually high volume of transactions.

While we cannot provide an exact payment date at this moment, please rest assured that resolving this matter is our top priority, and we are committed to ensuring you receive your funds as soon as possible.

We value you as a player and understand how important timely payments are to you. Thank you for your continued understanding, and we hope to restore your confidence in our service.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,

Customer Support

Supabet.com

I got paid this morning!! I'am now starting the third wave of withdrawals.