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Matej Novota

Head of Casino Research

[email protected]

Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Hello Fafou,I apologize for the inconvenience. I had hoped that we could reso... 1 year ago
Dear Majerehk,Given the current situation and the time that has elapsed, we h... 1 year ago
Dear albertpoxas111000,I'm glad to hear that your issue has been resolved suc... 1 year ago
Dear Hyperwin Casino representative,Thank you for your clarification. As ment... 1 year ago
Dear vvkazvv,Unfortunately, without cooperation from the casino, we are unabl... 1 year ago
Unfortunately, Jclausen1 did not respond to our last message. However, based ... 1 year ago
Dear Recan97,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Dear Colinanthonyphillips,It's not that we lack authority here; the issue is ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
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