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Matej Novota

Head of Casino Research

[email protected]

Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear patatouf73,I'm glad to hear that your issue has been resolved successful... 1 year ago
Unfortunately, the casino representative didn't respond within the given time... 1 year ago
Dear andandjonnyx,We have already discussed your issue in our internal meetin... 1 year ago
We are closing this case as unjustified based on the information provided.Tha... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Thank you for the update. I am closing the case and wish you good luck. In ca... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
Based on the recent statement from the casino's representative, we have chose... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Unfortunately, we don't know what happened in this case, and until we receive... 1 year ago
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