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Matej Novota

Head of Casino Research

[email protected]

Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
It seems that this matter may have been resolved; we will mark this case as c... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
Thank you for confirming. I acknowledge your emotions, but at least we were a... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear andandjonnyx,I'm glad to hear that your issue has been resolved successf... 1 year ago
Hello SelectedNoob,It appears that the casino is unresponsive. However, based... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
I apologize, but without the message from eCOGRA, we are unable to proceed. T... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Regrettably, we have not received any communication from the player. Despite ... 1 year ago
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