Good morning,

I made a withdrawal of €500, but I can't see the day I made the withdrawal because now I can't log in from Portugal.

The site is inaccessible from Portugal.

I've sent emails but they don't say how long it will take and when the withdrawal was made.

I have made previous withdrawals without a problem and my account is validated.

The entire balance was won normally.

Can you help?

Thank you

Dear Knotz12345,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• When did you first notice that the casino was no longer accessible from Portugal?
• When was the last time you were able to successfully log into your casino account?
• On what date did you contact the casino via email regarding the status of your withdrawal request?
• What types of games did you play on the site?
• Were your winnings accumulated with or without the use of a bonus?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Good afternoon,

-The casino has been inaccessible since last week, maybe April 22 or 23, 2025.

-I don't remember but maybe I was able to log in on April 22, 2025.

-I sent an email to support on April 28, 2025.

- I only played normal slots.

- I won the whole amount with a normal balance.

I would like to take this opportunity to say that my account has been validated and I was able to withdraw without any problem. The withdrawal method was by bank transfer.

Thank you

Good morning,

Everything is still the same.

Can you help with the casino in question?

Thank you

Good afternoon again.

Everything is still the same. I don't have the amount I withdrew from my bank account and I can't access the site to try to resolve it.

Help please!!!

Please forward me all the communication between you and the casino regarding your problem with accessing your account at [email protected], or post screenshots here.

Good morning

The amount has just gone into the account. All's well that ends well! ??. Thank you

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

www.kpvfaw.com