Good morning,

I made a withdrawal of €500, but I can't see the day I made the withdrawal because now I can't log in from Portugal.

The site is inaccessible from Portugal.

I've sent emails but they don't say how long it will take and when the withdrawal was made.

I have made previous withdrawals without a problem and my account is validated.

The entire balance was won normally.

Can you help?

Thank you

Bom dia,

Efetuei um levantamento de 500€, no entanto n?o consigo ver o dia em que levantei uma vez que agora n?o se consegue entrar no site em Portugal.

O site está inacessível a partir de Portugal.

Ja enviei emails mas n?o dizem quanto tempo demora e quando foi feito o levantamento.

Já efetuei levantamentos anteriores sem problema e tenho a conta validada.

Todo o saldo foi ganho normalmente.

Podem ajudar?

Obrigado

Dear Knotz12345,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• When did you first notice that the casino was no longer accessible from Portugal?
• When was the last time you were able to successfully log into your casino account?
• On what date did you contact the casino via email regarding the status of your withdrawal request?
• What types of games did you play on the site?
• Were your winnings accumulated with or without the use of a bonus?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Good afternoon,

-The casino has been inaccessible since last week, maybe April 22 or 23, 2025.

-I don't remember but maybe I was able to log in on April 22, 2025.

-I sent an email to support on April 28, 2025.

- I only played normal slots.

- I won the whole amount with a normal balance.

I would like to take this opportunity to say that my account has been validated and I was able to withdraw without any problem. The withdrawal method was by bank transfer.

Thank you

Boa tarde,

-O casino está inacessível desde a semana passada, talvez dia 22 ou 23 de Abril de 2025.

-N?o me recordo mas talvez tenho conseguido fazer login no dia 22 de Abril 2025.

-Enviei email a dia 28 de Abril de 2025 para o suporte.

- Somente joguei em slots normais .

- Ganhei o valor todo com saldo normal.

Aproveito para dizer que tenho a conta validada e, inclusivamente anteriormente conseguia levantar sem qualquer problema. O método de levantamento foi por transferência bancária.

Obrigado

Good morning,

Everything is still the same.

Can you help with the casino in question?

Thank you

Bom dia,

Continua tudo na mesma.

Podem ajudar com o casino em quest?o?

Obrigado

Good afternoon again.

Everything is still the same. I don't have the amount I withdrew from my bank account and I can't access the site to try to resolve it.

Help please!!!

Boa tarde novamente.

Continua tudo igual. N?o tenho o valor que levantei na conta bancária e n?o consigo aceder ao site para tentar resolver.

Ajuda por favor!!!

Please forward me all the communication between you and the casino regarding your problem with accessing your account at [email protected], or post screenshots here.

Good morning

The amount has just gone into the account. All's well that ends well! ??. Thank you

Bom dia

Acabou de entrar o valor na conta. Acabou tudo em bem! ??. Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

www.kpvfaw.com