I have not received the no deposit bonus

Dear Andrzej, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms, and this is what I found: 

"Tipbet reserves the right to exclude Users from certain countries permanently or temporarily from any bonus offers."

However, in the terms and conditions for 100 Free Spins is stated:

"The Free Spins are available for the customers who log into their account at Tipbet.com and open the video slot Wild Diamond 7x from Booming Games.

Bonus open to all new customers except restricted countries which now includes Germany for Casino players."

Could you please confirm that you have tried to redeem 100 Free Spins promotional offer and opened the video slot Wild Diamond 7x from Booming Games? Did you try to communicate this issue with the casino? If there’s any relevant communication, please forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Andrzej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.